At SOOH, all sales are final. We do not accept returns or exchanges, and all goods sold are non-refundable due to hygiene purposes.
ELIGIBLE RETURNS
We only offer refunds in cases where we have sent you an incorrect item due to our error.
To request a return for an incorrect item:
- Email us immediately at halosooh@gmail.com to report the error.
- Wait for confirmation – we will verify the mistake.
- Upon approval, we will provide our return shipping address.
Return requirements:
- Item must be completely unused.
- Item must be in its original condition with no signs of wear or use.
- Item must be returned in its original packaging with all tags and labels attached.
If you decide to keep the incorrect item, it will be considered a final sale, and no return or refund will be available.
NON-ELIGIBLE RETURNS
We cannot accept returns or issue refunds for the following:
- Items ordered incorrectly by the customer (e.g., wrong size, model, or selection).
- Change of mind or dissatisfaction.
- Items damaged after delivery.
- Products not in their original condition.
- Products that have been used, installed, or altered.
IMPORTANT NOTES
- Customers are responsible for return shipping costs unless the error was ours.
- We are not responsible for return shipments that are lost in transit — please use a trackable shipping method.
- Any items damaged during return shipping will not be refunded.
- Original shipping fees are non-refundable.
REFUND PROCESSING
- For eligible returns, refunds will be processed within 3–5 business days after the returned item has been received and inspected.
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.