At SOOH, all sales are final. We do not accept returns or exchanges, and all goods sold are non-refundable due to hygiene purposes.

ELIGIBLE RETURNS

We only offer refunds in cases where we have sent you an incorrect item due to our error.

To request a return for an incorrect item:

1. Submit an inquiry through our Q&A bulletin board immediately with your order details.
2. Wait for confirmation – we will verify the mistake.
3. Upon approval, we will provide our return shipping address.

Return requirements:

• Item must be completely unused.
• Item must be in its original condition with no signs of wear or use.
• Item must be returned in its original packaging with all tags and labels attached.

If you decide to keep the incorrect item, it will be considered a final sale, and no return or refund will be available.

RETURN ELIGIBILITY

For orders shipped outside our local region, we are unable to offer returns or refunds. In the rare case of an incorrect item, we may offer alternative solutions via the Q&A bulletin board. All international orders are considered final sale.

NON-ELIGIBLE RETURNS

We cannot accept returns or issue refunds for the following:

• Items ordered incorrectly by the customer (e.g., wrong size, model, or selection).
• Change of mind or dissatisfaction.
• Items damaged after delivery.
• Products not in their original condition.
• Products that have been used, installed, or altered.

IMPORTANT NOTES

• Customers are responsible for return shipping costs unless the error was ours.
• We are not responsible for return shipments that are lost in transit — please use a trackable shipping method.
• Any items damaged during return shipping will not be refunded.
• Original shipping fees are non-refundable.

REFUND PROCESSING

• For eligible returns, refunds will be processed within 3–5 business days after the returned item has been received and inspected.
• Refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.